About Payments
1. What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
2. Is it safe to shop at Furryroyal?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
3. I received a "Gateway Error" message.
A "Gateway Error" indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card).
If you see a pending charge on your account, it is important to note that this is not an actual charge.
4. Why is "Do Not Honor" displayed after checkout/payment?
A "Do Not Honor" message from banks means that your transaction was declined by the bank that issued your card.
We recommend you to call the number on the back of your card and talk to a customer representative of your bank. Please explain to them that you are trying to place an order online and request them to allow the transaction. If they can't help you, you can try to use an alternate method of payment such as PayPal, or simply using a different credit card.
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