About Orders
1. May I cancel the order?
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Once we receive your order, our artist will start to design the artwork for you. In this way, if you change your mind and want to cancel your order, you can contact us to cancel your order within 24 hours. If you email us beyond the 24 hours , there is a very high chance that we have already done work on your design.
And if your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.
2. I forgot to apply the coupon during checkout, can I get the money difference back?
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Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your coupon code prior to purchase to be receive any available discounts.
3. Why didn't I receive an order confirmation e-mail?
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As soon as you checkout an order, an email is automatically sent to your e-mail confirming the order. If you're not seeing order confirmation or status updates, maybe you can have a quick look at the SPAM/JUNK e-mail folders.
If you can not find at the spam/junk, please contact us so we can look it up.
4. I forgot to sign into my account before I placed an order, can I link the order to my account and claim my earned rewards points?
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Unfortunately, we are unable to link placed orders to existing customer accounts after the order has been placed. Alternatively, we may apply the earned rewards points from your recent order to your Furryroyal account.
You may contact us regarding the matter, and we will be sure to issue the rewards points to you. Please include the order number and your Furryroyal account information at the time of your initial email to us.
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